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Frequently Asked Questions

PAYMENT

We accept Visa, Mastercard, Discover, and American Express credit card payments. All credit card transaction information is protected by the same level of security used by banks.

SALES TAX

Sales tax of 9% will be added to all sales shipping to a California postal code.

SHIPPING AND HANDLING

All orders are made-to-order and will ship within 4 weeks of purchase unless noted otherwise. Because our jewelry is handcrafted, there may occasionally be delays in production.  Flat Rate Shipping: $9 USD. We ship US Postal Service Priority Mail at a flat rate of $9 per domestic order. Orders that total over $300 USD will ship FREE.

RETURNS AND EXCHANGES

Due to the custom nature of our products please note that all items are final sale and cannot be returned. If you have any questions before you purchase please email customerservice@shopannmarie.com or call 866-792-6953.  We would be happy to assist you with your order.

MATERIALS

Annmarie D'Ercole jewelry is designed and handcrafted at our studio located in Los Angeles, California. Each piece is handcrafted using the best materials and although we make every effort to ensure the colors and sizes are accurate, there may be slight variations due to the handmade nature of the materials.

REPAIRS

We will repair items purchased through shopannmarie.com within 30 days of purchase. Please note that Annmarie D'Ercole Jewlery is not responsible for shipping charges on repair items. We recommend shipping items with a trackable carrier as we cannot be held responsible for packages lost in transit.  Please contact us first for repair authorization at: customerservice@shopannmarie.com.

COPYRIGHT

Copyright 2016, All Right Reserved. We hold copyright and patents of all our designs and images. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Annmarie D'Ercole Jewelry.

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